Our bacon is made fresh for every order and that takes time! You can see more detailed info on the process on our website here (https://thebaconarium.com/pages/the-baconarium-difference), but the short version is that once we get the meat from our suppliers, it takes approximately 2 weeks to turn it into bacon. Adding on the time it takes to get the meat from our suppliers and that we only ship on Mondays and Tuesdays, that generally comes out to a 3-4 week turnaround for us to ship the freshly made, never frozen bacon.
**Note: Our suppliers have been impacted by the pandemic, just like so many other industries, and it can take longer to get supplies from them than we expect as a result, which can result in a longer than 3-4 week turnaround for us to make the bacon and ship it out. No refunds are offered in the case of longer fulfillment timelines.
We use shipping services that should deliver our packages to customers in all 50 states within 4 days, but sometimes there are delays in transit that extend that shipping time. Our bacon can be unrefrigerated for 5 days; the bacon is refrigerated before we ship it and we include ice packs in the box to lessen the amount of that 5 day window the shipping process eats up. Unless the bacon packages have been damaged in transit, it should be just fine within 7 days of shipping as long as you pop it in the fridge/freezer or fry it up once you get it.
Refunds & Replacements
If the product was damaged in transit, or you received the wrong product, or the product was delayed in transit for more than 5 days from the shipment date, we will offer your choice of a refund or a replacement order. Just send us a photo of what you received and we'll get cracking on your refund/replacement.
We reserve the right to substitute an equivalent product of equal value (e.g. one Wild Boar Bacon variety for another) at any time in the rare occasion that there is a product shortage.
Orders canceled before the order deadlines listed in the product descriptions (e.g. the weekly Sunday order deadline for any of our Bacon by the Pound, Box of Bacon, or Slab Bacon products) can be refunded 100%. Orders canceled after the order deadlines listed in the product descriptions can only be refunded for the shipping charge paid since the meat has already been ordered and, as a custom product, all sales are final.
Since our bacon is a perishable custom product made to order, all orders are final and cannot be returned for a refund.
Subscriptions can be canceled or modified (e.g. address updated, shipment skipped, quantities changed, etc) at any time through the customer subscription management portal linked via the big green Manage Subscription button in every subscription related email we send you such as initial subscritption activation email and upcoming charge notification email. We do not have the ability to cancel subscriptions on our end, they are 100% customer managed via the customer subscription portal.